Typically, if an item is DOA (Damaged on Arrival) and we are advised within 7 days from the date you receive it, we will replace the entire product or just the specific part that is damaged. We will require a photograph to be sent to
customerservice@jasonlcomau for an assessment. The Customer will be responsible for all shipping costs involved to return an item after the 7 day, DOA period. Additionally we understand that not all products purchased online will match the customers expectation. We provide a full money back guarantee, including return shipping, if you are not satisfied with the product. However this is only applicable on a per item basis. If you purchase more than one item, and decide to return it, the return delivery costs, will be deducted off your refund. Please note the above only relates to chairs. Due to the nature of desks, storage and partition screens, we cannot offer a full money back guarantee. This is due to the nature of these items. * Please email
customerservice@jasonlcomau if you would like terms relating to a specific item.